Salesforce introduces headless architecture to meet users where they work.
“Agents need a different entrance into the enterprise.”
Salesforce
53 tracked signals on Salesforce.
Salesforce introduces dynamic AI interfaces to unlock trapped value in corporate data.
“That's when we realized we could say, 'Hey AI, meet this number one CRM, Salesforce, and unlock this trapped value from anywhere.'”
Salesforce's Missionforce achieves 80% year-over-year growth in the defense sector.
“One year in, the momentum behind Missionforce shows how quickly government agencies are moving from AI ambition to operational deployment.”
Salesforce unveils groundbreaking AI innovations at Dreamforce 2026.
“We are redefining the future of work with AI that works for everyone.”
Salesforce introduces AI Force, integrating leading AI models with its CRM.
“Say hello to AI Force, the world's leading AI models connected to the world's number one AI CRM.”
Salesforce launches AIforce to enhance productivity across all interfaces.
“AI is creating an interface revolution.”
Salesforce and AWS announce integrations to enhance CRM data accessibility with AI agents.
“Salesforce's business context creates value everywhere our customers work.”
Salesforce launched AIforce at Dreamforce 2026, unifying probabilistic AI with deterministic enterprise data
“Models alone cannot run the enterprise.”
Salesforce envisions using AI to enhance customer loyalty in the automotive sector.
“Imagine what if I had that car, the first one, for a really long time.”
Salesforce enhances integration between Slack and Salesforce with Claude AI.
“Oh, so Salesforce Guardian combines data security, compliance, and resiliency into a platform for all of Salesforce products.”
Salesforce introduces AI Force to enhance enterprise workflows with trusted AI capabilities.
“AI plus trusted context is incredibly powerful, but it's most powerful when it unlocks people to do what they do best.”
Salesforce introduces AI Force to enhance enterprise AI capabilities seamlessly.
“AI plus trusted context is incredibly powerful, but it's most powerful when it unlocks people to do what they do best.”
Salesforce users can now interact with data fluently using Claude.
“it's really incredible”
Salesforce is redefining what enterprise AI means for businesses.
“Salesforce is committed to driving AI adoption in every aspect of our business.”
Salesforce customers are leading the agentic revolution.
“Salesforce customers are at the forefront of the agentic revolution, and they’re already seeing real-world value from it.”
Salesforce introduces headless architecture to enhance AI integration.
“We've opened up Salesforce and all of its trusted capabilities to any AI, any interface, any agent without requiring the Salesforce UI.”
Salesforce emphasizes the need for a connected customer experience across departments.
“Customers want service on their terms. They move across channels. They want service throughout the entire journey.”
Salesforce introduces AI force for seamless workflow integration without interfaces.
“this little robot will do it for you.”
Salesforce introduces AI agents for various business functions.
Salesforce emphasizes the importance of ROI in AI deployments.
“the opportunity in front of us is absolutely enormous.”
Slack introduces a multiplayer coding interface with Salesforce integration.
“Coding has traditionally been a single player sport, but now it becomes a multiplayer.”
Salesforce introduces Koa, its first CRM reasoning model for Agentforce.
“our commitment to customer trust has always been maintained.”
The Grout Guy adopts AI with Salesforce's Agent Force to scale operations.
“Salesforce has been a godsend.”
Salesforce is evolving toward an intelligence-centric enterprise model.
“this whole AI transition is not just a change in the AI stack, it's actually changing every role in the enterprise”
92% of SMBs are adopting AI technologies.
“92% of you are adopting AI. That's a pretty breathtaking number.”
Salesforce integrates all agent tools into a single platform.
Salesforce introduces Koa, a post-trained reasoning model for enterprise applications.
Salesforce expands Missionforce with AI integration and partnership with OpenAI.
“Government agencies want tailored AI that runs everywhere they operate while staying within the secure environments their missions demand.”
Live Nation expands AI support for fans with Venue Agent using Salesforce technology.
Salesforce introduced AI Force to enhance business operations seamlessly.
“You no longer have to go find the enterprise, it comes to wherever you are.”
Live Nation enhances fan support with AI-driven venue agents across 120 locations.
“Trust is very important to us in terms of being able to know that the agent's going to deliver consistently for our fans and Salesforce was paramount in building that trust with us.”
Salesforce is piloting AI for sustainability with major telecoms.
“We really do believe that technology and AI can be for good.”
Salesforce emphasizes scaling agentic tools across its workforce.
“100% of our employees using Agentic tools is a huge, huge thing.”
Salesforce's AI Force will enhance productivity by augmenting human work.
“AI is not taking over businesses. It's basically augmenting businesses.”
Salesforce introduces a transformative AI interface for enterprises.
“It will transform your enterprise. It's an interface revolution.”
Salesforce is launching new AI products for life sciences.
“We're going to show you some amazing amazing product innovation.”
Nestlé is transforming customer experience with AI and Salesforce's Agent Force.
“We're redefining, reimagining what customer experience looks like in the agentic era.”
Salesforce is transforming into a security company focused on securing AI agentic enterprises.
“Salesforce is A SECURITY COMPANY.”
Salesforce claims its IT service has phenomenal adoption and improved employee productivity.
“You ask your employees and eight and 10 will tell you that they're being more productive personally with AI.”
Adecco Group launches Salesforce’s Agentforce Coworker in 40 countries.
Texas DPS increased citizen interactions by 105% using Salesforce's Agentforce.
“Sherry was the answer to our prayers and we have truly gone from a call center to a true contact center.”
The Trailblazer Community is leading innovation into the AI era.
“Trailblazers have guided businesses through every wave of innovation for 20 years, and now they’re leading the way into the AI era.”
Enterprise brands using Agentforce report AI turning customer service cost centers into revenue engines
“We wanted to make sure that AI wasn't removing the human; it was actually elevating the human. And now we have an Experience Center that used to be a call center that is bringing in millions in revenue.”
Salesforce will become an AI company, building private custom models on NVIDIA's platform.
“Salesforce is going to be an AI company.”
Salesforce unveils vision for architecture in an agentic future.
Salesforce launches Agentforce Operations to automate chaotic enterprise back-office workflows with AI
“it's not just a little bit chaotic. It is absolutely insane.”
Salesforce launched out-of-the-box Agentforce agents (Hunter, Piper, Casey, Paige, Finn) deployable by any business user.
“Building with a probabilistic system is a new muscle, is a new skill that we all have to learn.”
MuleSoft rebrands as Agent Fabric to help enterprises turn AI investments into ROI amid low returns.
“94% of companies still report that they aren't seeing a strong ROI from their AI investments.”
Salesforce says customers are shifting from isolated AI pilots to enterprise-wide agentic transformation at scale.
“customers are moving from experimenting with AI, with pilots, with doing it in very isolated ways. What we saw was much more transformation, much more bold aspiration and delivering significantly more value.”
Salesforce invests $3 million in Make-A-Wish to enhance child wish-granting capabilities.
“Salesforce has invested $3 million on a three-year relationship with Makea-Wish US.”
Salesforce announces a $1,000 gift card giveaway at Dreamforce.
Dreamforce drew 43,000 in-person attendees and millions more watching online
“It's Dreamforce, the biggest tech conference in the world.”
Dreamforce 2026 features an 'Aentic Enterprise City' showcase area on the conference floor.
“From the pit to the pipeline, we are here in the Aentic Enterprise City.”