Agentic AI Powers Employee Success | IT & HR Service Keynote, Dreamforce 2026
Salesforce claims its IT service has phenomenal adoption and improved employee productivity.
“You ask your employees and eight and 10 will tell you that they're being more productive personally with AI.”
At Dreamforce 2026, Salesforce highlighted the significant adoption of its IT service and the paradox of productivity, as employees report increased personal productivity with AI, but fewer executives see this reflected in business results. This reflects an ongoing challenge in effectively integrating AI within organizational processes.