Texas DPS Handles 105% More Citizen Interactions with Agentforce
Texas DPS increased citizen interactions by 105% using Salesforce's Agentforce.
“Sherry was the answer to our prayers and we have truly gone from a call center to a true contact center.”
The Texas Department of Public Safety implemented Salesforce's Agentforce to improve citizen interactions significantly. This shift enabled them to handle 105% more interactions, transforming their call center operations and improving service delivery for Texans.