The Hallway Track
21 tracked signals on agentforce.
Salesforce Agentforce splits agent reasoning into probabilistic LLM and deterministic business logic layers
“Agentforce splits the agent brain into two layers. The first is a generative layer, the LLM, that does all of the language and reasoning. The second is a deterministic layer.”
Salesforce built an AI agent for the TSA to streamline airport security and travel
Adecco's AI recruiting agent Ada handles 5 million monthly candidate applications via voice
“The power of agents it's scale. That personalized experience that Ada just gave me as a candidate, she could give it to hundreds of thousands of”
Salesforce launches out-of-the-box Agentforce agents at Dreamforce, framing trust as its core product
“Other software companies they think their product is the UI but that's not what we think that Salesforce our product is the trust that all of you our customers put in us to hold your data.”
Salesforce posted its best-ever Q2 and unveiled a next-generation intelligent, conversational enterprise interface.
“I think people will be shocked when they see what the future interface of the computer looks like.”
Salesforce is shifting the enterprise from an application-centric to an intelligence-centric era where agents do the work.
“instead of doing all the work yourselves like the practitioners are essentially going to ask the agents to get work done by them”
Salesforce AgentForce uses LangSmith to standardize evals across teams at scale
“LangSmith helps us to amplify our internal expertise, allowing us to run thousands and thousands of test cases.”
Adecco used Salesforce AgentForce to save recruiters 35-40% time and place 20,000 more people
“AI had to happen with people and not to people.”
Siemens deployed Salesforce AgentForce's Piper agent to automate partner onboarding and pipeline generation 24/7
“This is the dream. You have a hot buyer and Piper is ushering them along in their journey.”
Siemens deploys Salesforce Agentforce across 120,000 suppliers and 65,000 partners for industrial AI
“Hallucination does not really work on the shop floor as you can imagine.”
Universities like Penn State and DePaul are deploying Salesforce Agentforce agents to automate enrollment and financial aid workflows at scale.
“drowning in data but parched for actionable insights”
Salesforce is launching Agentforce Operations to automate the chaotic, manual back office beyond core ERP systems.
“This operates really at the pace of humans. This operates with human levels of accuracy.”
Salesforce touts Agentforce ROI playbook and launches Agent Optimizer with now-free, unmetered observability.
“But my favorite part of observability is that it's now unmetered. That means it's free, y'all.”
AWS and Salesforce co-developed agentic 'ICT-in-a-Box' to automate telco B2B managed-services quote-to-cash.
“we can bring the power of both Salesforce and AWS, together with the agentic capabilities to drive an agent led end to end, quote to cash process”
AWS and Salesforce Agentforce combine Bedrock Data Automation with MCP to turn public sector unstructured evidence into queryable insights.
“storage is only half the challenge”
ENGIE deploys Salesforce Agentforce, now handling over 70% of client billing calls.
“In those type of usage, Agent Force is handling more than 70% of the cases and with great response from our clients.”
Salesforce welcomes Fin, billed as the world's highest-performing customer agent, into Agentforce at Dreamforce.
“Finn, now part of Agent Force, the highest-performing customer agent in the world”
Salesforce pitches agentic AI to energy and utilities as a no-lock-in strategy amid AI risk concerns.
“The board wants AI now.”
Salesforce achieved Multi-AZ HA for Agentforce using SageMaker's new SchedulingConfig placement API
Batteries Plus grew sales pipeline to $16M in months using Salesforce Agentforce AI agents.
“Now we have the agent reaching out to them, driving opportunities, driving revenue, staying top of mind.”
A Dreamforce demo lets attendees describe an agent, pick an avatar, and receive deployable custom code.
“You pick an avatar and then you'll actually get custom code in your email inbox or you can test and deploy it.”