Accelerate B2B sales – managed ICT-in-a-Box | AWS Events
AWS and Salesforce co-developed agentic 'ICT-in-a-Box' to automate telco B2B managed-services quote-to-cash.
“we can bring the power of both Salesforce and AWS, together with the agentic capabilities to drive an agent led end to end, quote to cash process”
At re:Invent, AWS and Salesforce presented ICT-in-a-Box, an agentic solution where Agentforce orchestrates AWS Bedrock AgentCore agents to automate telco B2B onboarding, quoting, infrastructure provisioning (via on-the-fly CloudFormation), and DevOps remediation. It targets a $500B telco managed-services market with minimal human-in-the-loop. It signals enterprise multi-agent orchestration going mainstream, but it is a partner sales solution rather than a major industry-shaping announcement.