Speed and Scale at Reduced Cost | Agentforce Operations Keynote, Dreamforce 2026
Salesforce is launching Agentforce Operations to automate the chaotic, manual back office beyond core ERP systems.
“This operates really at the pace of humans. This operates with human levels of accuracy.”
At Dreamforce 2026, Simon McKay introduced Agentforce Operations, positioning AI agents to automate the manual, spreadsheet-and-email-driven back-office work that surrounds core ERP systems. It targets slow cycle times, revenue leakage, and data locked away from decision-making, but the excerpt is largely vision and framing rather than concrete product details or metrics.