Aderant builds intelligent ticket triage with Amazon Nova
Aderant built an Amazon Nova-powered ticket triage system hitting ~96% routing accuracy for under $30/month.
Aderant deployed an Intelligent Ticket Analyzer using Amazon Nova Lite via Bedrock to automate support-ticket triage across 268 client environments, achieving ~96% routing accuracy on 109 tickets during a 2.5-week production trial. The system recovers an estimated 8-14 engineering hours per week at under $30/month, illustrating a practical, low-cost agentic operations workflow with human-in-the-loop safeguards. It's a solid enterprise Nova case study but a vendor guest post rather than a broad industry-shaping signal.